Privacy Policy

Last updated: July 2026

This Privacy Policy explains how SmartGroom ("SmartGroom", "we", "us") collects, uses, and protects information when you visit smartgroom.app or use our pet grooming software. Our core belief is simple: your salon's client data belongs to you, not to us.

1. Information we collect

• Information you give us: when you request access or contact us (via our intake form), we collect your name, email, phone, salon name, and anything you tell us about your business.
• Your salon's data (if you become a customer): client records, pet records, appointments, and booking history you create in SmartGroom. This is your data — exportable by you at any time.
• Automatically collected: standard analytics (pages viewed, device, approximate location) via Google Analytics 4, and standard server logs.

2. How we use it

• To respond to your inquiry and set up your account.
• To operate, maintain, and improve the product and website.
• To send you service and account communications (and marketing only where permitted — you can opt out any time).

3. Payments

Payments and any customer card-on-file data are processed by Stripe (PCI DSS Level 1 certified). SmartGroom does not store full card numbers.

4. Analytics & cookies

We use Google Analytics 4 to understand site usage. It sets cookies and collects usage data subject to Google's policies. You can block cookies in your browser or opt out of Google Analytics.

5. Sharing

We do not sell your personal information. We share data only with service providers that help us operate (e.g., Stripe for payments, Google for analytics, our hosting and form providers), and where required by law.

6. Data ownership & retention

Your client and pet data is yours. You can export it at any time, and request deletion of your account data. We retain inquiry data only as long as needed for the purposes above or as required by law.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your data, and to opt out of marketing. To exercise any right, contact us at the address below.

8. Changes

We may update this policy; we'll change the "last updated" date above when we do.

9. Contact

Questions? Reach us via our contact page, or on Facebook / Instagram / LinkedIn.

This is a starter policy provided for convenience and is not legal advice. Review with qualified counsel before relying on it, especially for GDPR/CCPA obligations.